Welcome to Qwen3 TTS's Privacy Policy. This document explains how Qwen3 TTS ("we," "us," or "our") collects, uses, and protects your personal information when you use our AI text-to-speech platform at qwen3tts.com ("Platform" or "Service").
By using our Platform, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.
When you register for an account, we collect:
- Account Information: Name, email address, username, and password
- Profile Information: Avatar, bio, and voice synthesis preferences
- Contact Information: Details you provide when contacting our support team
- Payment Information: Billing details, payment method information (processed securely by Stripe)
- User-Generated Content: Text inputs, audio files, and content you create or upload
- Project Data: Settings, preferences, and metadata associated with your text-to-speech work
- Creation History: Records of your generated audio and synthesis parameters
- Platform Analytics: How you interact with our Platform, including features used, time spent, and click patterns
- Performance Data: Information about Platform performance and your device's interaction with our AI services
- Session Data: Login times, session duration, and activity logs
- Device Information: IP address, browser type, operating system, device identifiers
- Location Data: General geographic location based on IP address (not precise location)
- Cookies and Tracking: As described in our Cookie Policy
When you use social login (Google, GitHub):
- Basic profile information (name, email, profile picture)
- Account verification status
We use your information for the following purposes:
- To provide and maintain our AI text-to-speech services
- To process your text-to-speech requests and generate audio files
- To store and sync your audio projects across devices
- To provide customer support and respond to your inquiries
- To create and manage your account
- To authenticate your identity and prevent unauthorized access
- To process payments and manage subscriptions
- To communicate important account updates
- To analyze Platform usage and improve our AI text-to-speech models
- To develop new TTS features and enhance user experience
- To monitor Platform performance and fix technical issues
- To prevent fraud, abuse, and security threats
- To send you service-related notifications and updates
- To respond to your support requests and feedback
- To send marketing communications (with your consent)
- To notify you about changes to our services or policies
We do not sell your personal information. We may share your information in the following circumstances:
- Stripe: For payment processing and subscription management
- Cloud Storage: For secure storage of your audio projects
- Analytics Providers: For Platform usage analysis (anonymized data)
- Email Services: For transactional and marketing communications
- When required by law, court order, or government authorities
- To protect our rights, property, or safety, or that of our users
- In connection with legal proceedings or investigations
- In the event of a merger, acquisition, or sale of assets, your information may be transferred
- When you explicitly consent to sharing your information
- When you choose to share your audio creations publicly on our Platform
We implement industry-standard security measures to protect your personal information:
- Encryption: Data transmitted between your device and our servers is encrypted using TLS
- Secure Storage: Your data is stored on secure servers with access controls
- Regular Audits: We regularly review our security practices and systems
- Staff Training: Our team is trained on privacy and security best practices
Despite these measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your information.
Depending on your location, you may have the following rights:
- Request a copy of your personal information
- Download your audio projects and data
- Correct inaccurate or incomplete information
- Update your account and profile information
- Request deletion of your account and associated data
- Note: Some data may be retained for legal or operational purposes
- Restrict certain processing of your information
- Object to marketing communications
- Withdraw consent for data processing where consent is the legal basis
To exercise these rights, contact us at support@qwen3tts.com.
We retain your information for as long as necessary to provide our services and as required by law:
- Account Data: Retained while your account is active and for a reasonable period after deletion
- User Content: Audio projects retained as long as you maintain your account, with options for deletion
- Usage Data: Typically retained for 2-3 years for analytics and improvement purposes
- Legal Requirements: Some data may be retained longer to comply with legal obligations
Our Platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
For users between 13-16 years old, parental consent may be required depending on local laws.
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers, including:
- Standard contractual clauses approved by relevant authorities
- Adequacy decisions by regulatory bodies
- Other legally recognized transfer mechanisms
We use AI and machine learning technologies to provide our services:
- AI Processing: Our models process your text-to-speech requests to generate audio files
- Service Improvement: We may use aggregated, anonymized data to improve our AI TTS models
- Content Moderation: AI helps identify and prevent inappropriate text content
We do not use your personal text content to train our models without your explicit consent.
We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:
- Posting the updated policy on this page
- Sending an email notification to your registered email address
- Providing notice through our Platform
Your continued use of our Platform after changes constitute acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
For privacy-specific inquiries, please include "Privacy Policy" in your email subject line.
Last updated: September 19, 2025